What our Customers say...
As promised I sent in the form giving them all 10's and a huge big thanks to Ursula.
A storm swept through and flooded the street. Water started creeping up to our business. I had just replaced the sidewalk and was nervous it was once again going to start cracking. The crew was here within an hour. Helped put up sandbags and we avoided disaster.
I am truly so satisfied! So satisfied that if I printed out a form I would give you all 10's on everything. Great great job.
Convenient timing, Courteous employees, Professionalism all the way.
I have been so impressed with your work. I had a terrible experience up north with a different company and had the worst experience. So calling in the middle of the night I was pleasantly surprised to hear such a caring voice on the other end. You guys really care about your customers and go the extra mile. Thank you for this. Also, the technicians were polite, careful, competent, and courteous. Highly impressed with all of it.
My mother lives alone and was terrified when she heard the storm's lightning crack right next to the house. The tree that was struck, broke off a tree limb and damaged the roof. SERVPRO arranged for the roof to be tarped and cleaned up the mess in the attic. We have used them before and will use them again. Jimi, the owner, even gave us his personal number in case we had any concerns.
This will end up being a two part testimonial due to the fact that the roofer we used failed to properly fix the underlying issue properly and now I have had to call SERVPRO twice for the same issue. However, the techs and office staff have been pleasant to deal with and they got to the business quick even though it was after hours. Let's hope this is the last time we have to use you though! Lol.
When our complex caught fire, the association wanted us to use a certain company. I do not like to be told to use a company I have not heard of. I called SERVPRO and once again the job was done right. I still hear my neighbors grumbling about their experience when I go to check the mail. Folks, always do your research and go with your gut.
One of property managers went to check on a house located on the island to find during a lightning storm, it tripped the fire switch turning on the fire place. Unfortunately, the vent was closed filling the entire house with smoke. SERVPRO came out and did a heck of a job cleaning it up. Could not have asked for better service.
Greetings! Even though I have not even used your services yet, I appreciate you going the extra mile sending me the brochure about your green product. With me having so many allergies and the mold growth out of control, I am pleased to know I have options that will not aggravate my allergies further. Look forward to the estimate proposal.
The company SERVPRO has excellent service, very good price, always on time. The people are nice, have good attitudes, are very efficient, and always ready to go above and beyond. I am very happy with their service.
I had a new roof installed and wanted the second floor cleaned of dust and debris, including ceiling and floor molding as well as the cabinets. SERVPRO of Vero Beach did not disappoint! They did such a fantastic job that I will be referring them to my entire neighborhood and everyone I come in contact with. I could go on and on. Superb job guys!!!
I am very pleased with the work that SERVPRO of Vero Beach has performed. They did a great job. I actually now want them back out to do more work for me.
The technicians were already at our office when I pulled in. We have had a problem with some homeless people coming in our business strip and not only leaving empty bottles and trash behind but relieving themselves in all ways on our stairwell and in the hallways. The guys were amazing but I am sure you guys already know that! Top notch they were and we are extremely grateful and pleased.
I give you guys two thumbs up. The techs were polite, their thoughtfulness was excellent, and the execution was spot on!
We had a bad storm this weekend and started freaking out when we saw water pouring from our ceiling. Called SERVPRO and they were able to locate the problem and dry it all up. They put our minds at ease and the techs were super friendly and professional. So glad for their quick response and professionalism.
My parents were out of town and my sister and I were watching their house. When I pulled into the driveway my heart sank seeing the water coming out of the front door jam. SERVPRO came out immediately and even helped collect and contain their cats which I do not get along with. My parents have used SERVPRO up north as well and have now been doubly pleased.
We were in the process of renovating a section of the mall when one of the workers hit the fire line by accident. Thankfully it only shot water in our section of the mall, but it was stressful. We called SERVPRO Vero Beach right at 5p.m. and within half an hour they came and set up equipment and dried all the water up. In fact, they beat the fire department there. Thank You SERVPRO!
Ran into the marketer who had approached us after our business fire. She still had the same smile and level of professionalism even outside of work. Nice job SERVPRO. It is comforting to know there are caring people working in our community.
We thought we had mold. They came out right away. They seriously could have taken advantage of us because we did not have a clue about any of this. Turns out we did not have mold just a funky odor. They were able to remove the odor for a very fair price and their service was excellent. We are going to tell everyone we know. Thank you SERVPRO Vero Beach!!!
SERVPRO of Vero Beach had an amazing response time. They were quick and efficient and we are extremely pleased!
We were close to finishing up the main construction when one of our workers accidentally hit a fire sprinkler which instantly began pumping out water. SERVPRO Vero Beach was there within 15 minutes even though it was coming up on 5 o'clock on a Friday. The guys were quick and efficient. They set up these huge tubes which dried out walls and the ceiling and the floors super fast. We were able to start laying carpet by Monday. Thanks guys!
I use purple shampoo to preserve my hair color and therefore when I saw a few dark spot on my ceiling above the shower I thought maybe one of my family members dropped the bottle and it transferred a few drops on the ceiling. After a week I swore it was getting bigger though so I called SERVPRO Vero Beach and they were able to spray their mold killing formula and gave the bathroom a good wipe down and I haven't seen any spots since. Last place you want to feel icky in is your own shower and now I feel it is the cleanest it has ever been. Many thanks ;]
Thank you for the job and we want to thank Nate and Jonas for all their help and a positive and constructive attitude.
I am sure you could hear the panic in my voice during the initial phone call. I wanted to make sure to thank you for all you did from start to finish now that I have a clearer head. God Bless you guys. Bring me some business cards to the restaurant so I can hand them out to anyone who ends up in the same boat we were in. Thank You!!!!
Guys! Thank you thank you thank you. We appreciate all you do. The clubhouse looks amazing and I can not tell you how prompt and polite your guys were.
Thanks for all you do guys! During a stressful period you put my mind at ease.
Months ago we had a stove fire and SERVPRO went above and beyond. The little extras they did we are thankful for and wanted to let them know it did not go unnoticed. Thanks.
If you are looking for a restoration company with a quick response time, knowledgeable crew, and high level of work ethics...call SERVPRO VERO BEACH. They saved my uh butt during the last Hurricane. With all the properties I oversee there were many with damage. SERVPRO walked me through each and helped me prioritize them intelligently. They are awesome. Call them.
I was totally freaked out when the rain from the storm had pushed up to the front door of our small local hotel. We had just paid for the damage from the last storm of our sidewalk and rock landscape and were not looking forward to having to call our insurance company for another claim concerning the same thing. After we called SERVPRO, the technicians actually beat us to the hotel. The response time was amazing. Although we jumped the gun in our panic, I just wanted to say how fast they were to respond and have made it to my favorites in my contact list for the future.
When I tell you how bad our home was filled with mold, I am not exaggerating. I literally cried when I saw the extent of it. My husband called SERVPRO and all I could think was that there was no way they could remove all of it. Mold had grown on the walls, my hangers, on our books, even receipts! Let me tell you I was shocked and extremely happy upon arriving back to the house after SERVPRO cleaned it and it was spotless. I couldn't wait to call the company to tell them super job! We are some happy customers I tell you.
I was devastated that my home had mold in it, but my mind was put to ease the moment the SERVPRO technicians stepped foot in my home. Those young men knew their stuff and were courteous and polite. They worked around my schedule and were there when I needed them most. Thank you to those young men. Thank you.
Being out of town we have spoken to various people from insurance adjusters to neighbors and all of them have had nothing but fabulous things to say about SERVPRO Vero Beach. They have been wonderful according to everyone they have dealt with and we are prepared to come back to a home concerning the water incident "Like it never even happened." Thank you SERVPRO of Vero Beach.
We received a call from our neighbor that Hurricane Irma had impacted our street and our house. We were referred to SERVPRO and that was the best decision we made. Our neighbor let them in and they cleaned up all that the storm had damaged and we were able to come back to our home cleaned and "Like it never even happened." If it weren't for the pictures I would have not believed it was actually as bad as it had been. Many thanks SERVPRO!
Due to the storm Irma, we had leaks which led to mold. SERVPRO removed all traces of mold, smell and all. Thank you
We had storm surge leave a trail of sand throughout our business. SERVPRO was there first thing in the morning. Sucked up the sand, removed the water, and dried it out quick. We were serving dinner later on that night. Quick I tell you.
After the fire truck left I thought what am I going to do? Our building is connected to a gas station and there was a lady who happened to be pumping gas and witnessed the scene. Turns out she knew someone from SERVPRO and after a quick call had someone out here with 45 minutes. Quick,efficient, and got the job done.
I was cooking dinner when I instantly smelled smoke. Frantically searching the house I discovered the dryer had caught fire. I was able to stop the dryer and we all ran out of the house. SERVPRO came out and wiped down walls and helped carry out the damaged stuff. I was amazed how I could no longer smell that awful burnt smoke smell upon reentering. Thank you bunches SERVPRO VERO BEACH!
We had a stove catch fire and called out SERVPRO. They came out and were able to provide us with everything we needed to submit to our insurance company and cleaned up all the soot and smoke. Very thankful.
I was definitely impressed with how quickly the guys came to the hotel. They actually beat me there. They cleaned it with such precision my husband thought I was kidding when I told him what had happened. Great employees too. They kept my nerves at bay.
I use this company for various projects I have going on in my buildings in Vero. They are quick and efficient. I have had no problems with them ever. Yes I would recommend them any time.
The guys came out immediately and fixed the place back up. We were serving patrons the very next day. Top notch company!
Can't thank these guys enough for their degree of experience and professionalism. We've got to stop meeting like this though! #nextbeersonme Thanks for all you do!
The crew from SERVPRO did a wonderful job. I am really pleased with their work and integrity. The guys were timely and I am thrilled!
Mr. & Mrs. Tunstall,
You really made a difference and you truly are appreciated. Thanks to SERVPRO for all your help.
SERVPRO is the first response house water cleanup crew second to none!
We arrived home at 5 PM in the afternoon to a nearly fully flooded first floor of our 1,545sq ft home. After shutting off the valve that was flooding our home with water, Our first call was to SERVPRO of Vero Beach.
We were assured during the call that within an hour the response team would assemble their equipment and be on their way to our house.
Then I called our insurance company and when they learned SERVPRO was on the way we were told to have them take charge to reduce any further damage.
True to their word, they arrived and immediately took charge starting to vacuum up the water and helping by moving things to minimize our loss.
The team of Wayne, Greg, and Brian are our heroes. Wayne took charge with Greg and Brian vacuuming water from the carpet and connecting huge fans and dehumidifiers to begin the drying process.
They returned the next day, and moving furniture around removed all of the soggy carpet and padding. They also removed the soggy insulation and vapor barrier under our manufactured home in the crawlspace constantly checking for moisture in our walls and using special procedure to dry the house out. That fist night they were a very welcome sight and didn't let us down during the entire process.
We later learned the first night they removed 75 gallons of water from our carpeting. The water company billing came in at 31,000 gallons of water that went through our house. Enough water to fill a 5ft deep pool.
A fantastic job by a fast response team lead by owner Jimi. We highly recommend this SERVPRO team to 'bail' you out of a water emergency like our situation or other home or structure crisis.
I had a 5:00am emergency due to a hot water heater failure. SERVPRO arrived promptly and was professional and thorough in their evaluation. Wayne, the Production Manager came out every morning for four days to reassess the drying process. After the drying was complete the carpets and thresholds were put back beautifully as if nothing had ever happened. They thoroughly cleaned the area and even mopped the wood floor before exiting my home. While I hope to not have a situation like this again I would not hesitate to call SERVPRO again. I don't think I could have been more pleased with the whole process.
Thank you SERVPRO!
Just wanted to give my recommendation to SERVPRO of Vero Beach, FL to anyone needing any type of clean up. This, without question, is the company to call. They were responsive, fast, helpful and very reasonably priced. Most importantly, they are a super nice group of people! Every interaction we had was positive, with every single person at the company, and they really seemed to take an interest in making sure the clean up was completed to our satisfaction. There was no hard sell and no surprises. They let us know what our options were. They made the process easy and kept us informed as to how the clean up was going. It was challenging for us as we live in Maine, but we left them with the keys to our condo and they did a super job!
On Sunday the 25th June, we came home from vacation to a flooded house 3" of water throughout the house. The insurance company said I could call SERVPRO of Vero Beach and they were a God sent. Angels from Heaven came in moved things, extracted water, put in 32 fans and 4 humidifiers for 3 days, checked on us and the process every day and took control of our situation. We had no clue! If I had to do it over, SERVPRO would definitely be the ones to call. I would highly recommend them to anyone that needs help. They have gone beyond the job to help us.
They are my Heroes!
When we called SERVPRO of Vero Beach we were at a loss for what to do. We had an odor in our Laundry Room area that we could not get rid of. SERVPRO's professional staff arrived on time and immediately went to work to take care of our problem. They were affordable and extremely polite and fixed the problem completely. I would recommend you call Jimi and Ursula whenever you have an issue in your home. I am sure they will take care of it.
We couldn't be more impressed with the professionalism and quality of service you recently performed at my Mom's home after her master bath supply plumbing broke and flooded the bathroom and master bedroom. Your response was fast and prevented further damage. Your team was outstanding! Your helpfulness and suggestions will long be remembered. We hope to not have an occasion to call on you again, of course, but if we do...you can bet it will be your team that we call. I never really believed that statement in the ad, "Like it never even happened." but I'm a believer now. P.S. Thanks for the birthday treat....it was much better than the watery one!
We had a water pipe burst at our Oceans Unite Christian Church. Jimi & SERVPRO Vero Beach, arrived at 5:30am in the morning to help us out. It was Mothers Day and the whole church was flooded. SERVPRO did an excellent job and dried and cleaned up in time for us to have our normal service at 10am.
If you need fire, water clean up, or restoration....this is the company to call. Responsive, helpful, fast, more than reasonable and reliable. They exceed their customer's expectations!!! Thank you guys...so very much!
The Navy SEAL Museum has used SERVPRO of Vero Beach over the past few years for regular cleaning and maintenance of our large scale artifacts, construction cleanup and for emergency services. They have always been quick to respond, on time when services are needed and their crew is top notch. They can handle almost any job. We highly recommend SERVPRO of Vero Beach.
SERVPRO of Vero Beach is always a joy to deal with. They have very quick response times to assist my insureds when they need help. In addition, they are always professional and courteous to everyone they deal with and their invoices are always reasonable and fair.
I want to take this opportunity to Thank SERVPRO of Vero Beach in taking care of our mold problem in such a short notice.
We bought our first home and was very excited to move in, when we found out that we had a mold issue in our living room. With the time frame we had for closing and the time we had to move in it was impossible to get someone out to get the mold taken care of. We called SERVPRO of Vero Beach and they responded immediately and took care of our problem in time for us to move in.
The work was done with excellence and we were very happy with the results. Thank you SERVPRO for happy endings.
SERVPRO of Vero Beach staff was courteous, polite and friendly and the on-site technicians clearly explained the restoration process of the job.
I was impressed with the professionalism the water loss was handled with and would recommend SERVPRO to all my friends and family.
Thank you so much for making the 2017 Touch A Truck Family Festival a success! We couldn't have done it without you!!!
The weather was gorgeous last Saturday, which added to the day of fun for approximately 2,000 people, 47 trucks, 10 classic cars, 20 agencies with children's activities, and over 100 event and staff volunteers!
It was a fantastic day for families and Kindergarten Readiness Collaborative is so proud to have been able to showcase all of your wonderful agencies. Thank you!
Thanks for a timely response and great job done by you an all your staff.
The whole process, although painful, was dealt with as good as possible and better than expected.
You should be very proud of your organization and the professionalism your entire team exhibit and work by.
Superb Company! Professional and responsive from very first contact. What do you do when a simple plumbing procedure performed by a reputable plumber turns into a major water leak in a wall? Property Management recommends a company that is totally unprofessional......So I called SERVPRO of Vero Beach and my problems and panic were immediately put to rest! The moment Ursula spoke to me, she listened, and sent out truly knowledgeable and experienced technicians. The head technician called to make sure they were totally aware of the circumstances and brought the right equipment to take care of the problem. They set up the restoration and drying process immediately and for the next 3 days followed through via visits, phone calls, adjusting equipment, and removing saturated carpet padding. They removed baseboards with no damage whatsoever, so the baseboards could be reused. What was a very stressful situation to deal with while supposedly on vacation, became a professional solution without undue drama or rip off tactics. I would highly recommend SERVPRO of Vero Beach for any situation needing their services from basic water damage to hurricane water damage (which we went through in 2004). Trustworthy, reasonable and the best of best technicians! Kudos to Wayne, Greg and Matt!!
Now that we have "Humpty " back together, I just want to commend you on a job well done. Everything turned out as you said it would and with a minimum amount of disruption. We were quite pleased that we were able to stay in the house while the air scrubbers did their work.
The constructor that you suggested to use was also excellent. He did a great job matching the wood paneling in my office. The job that SERVPRO of Vero Beach did was quite reasonable and was covered by our insurance. As I told you , I will be submitting your name for inclusion in our Bermuda Bay " Angie's List"
Please feel free to use me as a reference. Thank you for a job well done.
Thank you for your recent services donation of cleaning the Resident's Center kitchen and food storage room. Your generous gift benefits all of the families residing at The Hope for Families Center. Upon entering the kitchen recently, I was impressed with the wonderful work your crew performed.
Your donation goes directly to help the 21 homeless families living at our Center participate in job training programs, secure jobs, save money, and transition their lives from hopeless to secure.
Thank you again for your support.
DR. Diana Grossi
On May 17th, 2016 a record rainfall caused a massive flooding in the Heritage Center & Indian River Citrus Museum. Located in the heart of Downtown Vero Beach Florida, the building is on the Historical Landmark Registry and had maintained its original hardwood flooring since 1935. As extensive as the flooding was, we had braced ourselves for the worse-case scenario and expected to lose our floors to water damage. A call was placed to SERVPRO of Vero Beach and immediately and shortly after that same day, Jimi Tunstall had arrived and surveyed the situation. His team and equipment were set up that night to drain and dehumidify the flooring. When we arrived the next morning, it looked as though there was never a flood in the first place. Within days the building had been restored completely. The better news came later that week when the floor was confirmed to not have any known damage and help up beautifully throughout the ordeal. SERVPRO through their professional and hard work saved our floors and the historical significance of the building to this city. I am very impressed at the lengths SERVPRO of Vero Beach went to assist us and would recommend the quality of their performance without hesitation.
We want to thank Jimi at SERVPRO of Vero Beach for all of the help you gave us when we had the two water problems in our apartment. We appreciate the fact that you came out the first time at 10:30pm and your men worked until 1:30am that evening. Your workers are very professional and handled the problem as best they could. It is also a pleasure to do business with you. Whenever we need you, you are there for us. We certainly would recommend you to anyone who has a water problem with the most confidence.
Sincerely, Fred and Fran Landy