What our Customers say...
Mr. & Mrs. Tunstall,
You really made a difference and you truly are appreciated. Thanks to SERVPRO for all your help.
SERVPRO is the first response house water cleanup crew second to none!
We arrived home at 5 PM in the afternoon to a nearly fully flooded first floor of our 1,545sq ft home. After shutting off the valve that was flooding our home with water, Our first call was to SERVPRO of Vero Beach.
We were assured during the call that within an hour the response team would assemble their equipment and be on their way to our house.
Then I called our insurance company and when they learned SERVPRO was on the way we were told to have them take charge to reduce any further damage.
True to their word, they arrived and immediately took charge starting to vacuum up the water and helping by moving things to minimize our loss.
The team of Wayne, Greg, and Brian are our heroes. Wayne took charge with Greg and Brian vacuuming water from the carpet and connecting huge fans and dehumidifiers to begin the drying process.
They returned the next day, and moving furniture around removed all of the soggy carpet and padding. They also removed the soggy insulation and vapor barrier under our manufactured home in the crawlspace constantly checking for moisture in our walls and using special procedure to dry the house out. That fist night they were a very welcome sight and didn't let us down during the entire process.
We later learned the first night they removed 75 gallons of water from our carpeting. The water company billing came in at 31,000 gallons of water that went through our house. Enough water to fill a 5ft deep pool.
A fantastic job by a fast response team lead by owner Jimi. We highly recommend this SERVPRO team to 'bail' you out of a water emergency like our situation or other home or structure crisis.
I had a 5:00am emergency due to a hot water heater failure. SERVPRO arrived promptly and was professional and thorough in their evaluation. Wayne, the Production Manager came out every morning for four days to reassess the drying process. After the drying was complete the carpets and thresholds were put back beautifully as if nothing had ever happened. They thoroughly cleaned the area and even mopped the wood floor before exiting my home. While I hope to not have a situation like this again I would not hesitate to call SERVPRO again. I don't think I could have been more pleased with the whole process.
Thank you SERVPRO!
Just wanted to give my recommendation to SERVPRO of Vero Beach, FL to anyone needing any type of clean up. This, without question, is the company to call. They were responsive, fast, helpful and very reasonably priced. Most importantly, they are a super nice group of people! Every interaction we had was positive, with every single person at the company, and they really seemed to take an interest in making sure the clean up was completed to our satisfaction. There was no hard sell and no surprises. They let us know what our options were. They made the process easy and kept us informed as to how the clean up was going. It was challenging for us as we live in Maine, but we left them with the keys to our condo and they did a super job!
On Sunday the 25th June, we came home from vacation to a flooded house 3" of water throughout the house. The insurance company said I could call SERVPRO of Vero Beach and they were a God sent. Angels from Heaven came in moved things, extracted water, put in 32 fans and 4 humidifiers for 3 days, checked on us and the process every day and took control of our situation. We had no clue! If I had to do it over, SERVPRO would definitely be the ones to call. I would highly recommend them to anyone that needs help. They have gone beyond the job to help us.
They are my Heroes!
When we called SERVPRO of Vero Beach we were at a loss for what to do. We had an odor in our Laundry Room area that we could not get rid of. SERVPRO's professional staff arrived on time and immediately went to work to take care of our problem. They were affordable and extremely polite and fixed the problem completely. I would recommend you call Jimi and Ursula whenever you have an issue in your home. I am sure they will take care of it.
We couldn't be more impressed with the professionalism and quality of service you recently performed at my Mom's home after her master bath supply plumbing broke and flooded the bathroom and master bedroom. Your response was fast and prevented further damage. Your team was outstanding! Your helpfulness and suggestions will long be remembered. We hope to not have an occasion to call on you again, of course, but if we do...you can bet it will be your team that we call. I never really believed that statement in the ad, "Like it never even happened." but I'm a believer now. P.S. Thanks for the birthday treat....it was much better than the watery one!
We had a water pipe burst at our Oceans Unite Christian Church. Jimi & SERVPRO Vero Beach, arrived at 5:30am in the morning to help us out. It was Mothers Day and the whole church was flooded. SERVPRO did an excellent job and dried and cleaned up in time for us to have our normal service at 10am.
If you need fire, water clean up, or restoration....this is the company to call. Responsive, helpful, fast, more than reasonable and reliable. They exceed their customer's expectations!!! Thank you guys...so very much!
The Navy SEAL Museum has used SERVPRO of Vero Beach over the past few years for regular cleaning and maintenance of our large scale artifacts, construction cleanup and for emergency services. They have always been quick to respond, on time when services are needed and their crew is top notch. They can handle almost any job. We highly recommend SERVPRO of Vero Beach.
SERVPRO of Vero Beach is always a joy to deal with. They have very quick response times to assist my insureds when they need help. In addition, they are always professional and courteous to everyone they deal with and their invoices are always reasonable and fair.
I want to take this opportunity to Thank SERVPRO of Vero Beach in taking care of our mold problem in such a short notice.
We bought our first home and was very excited to move in, when we found out that we had a mold issue in our living room. With the time frame we had for closing and the time we had to move in it was impossible to get someone out to get the mold taken care of. We called SERVPRO of Vero Beach and they responded immediately and took care of our problem in time for us to move in.
The work was done with excellence and we were very happy with the results. Thank you SERVPRO for happy endings.
SERVPRO of Vero Beach staff was courteous, polite and friendly and the on-site technicians clearly explained the restoration process of the job.
I was impressed with the professionalism the water loss was handled with and would recommend SERVPRO to all my friends and family.
Thank you so much for making the 2017 Touch A Truck Family Festival a success! We couldn't have done it without you!!!
The weather was gorgeous last Saturday, which added to the day of fun for approximately 2,000 people, 47 trucks, 10 classic cars, 20 agencies with children's activities, and over 100 event and staff volunteers!
It was a fantastic day for families and Kindergarten Readiness Collaborative is so proud to have been able to showcase all of your wonderful agencies. Thank you!
Thanks for a timely response and great job done by you an all your staff.
The whole process, although painful, was dealt with as good as possible and better than expected.
You should be very proud of your organization and the professionalism your entire team exhibit and work by.
Superb Company! Professional and responsive from very first contact. What do you do when a simple plumbing procedure performed by a reputable plumber turns into a major water leak in a wall? Property Management recommends a company that is totally unprofessional......So I called SERVPRO of Vero Beach and my problems and panic were immediately put to rest! The moment Ursula spoke to me, she listened, and sent out truly knowledgeable and experienced technicians. The head technician called to make sure they were totally aware of the circumstances and brought the right equipment to take care of the problem. They set up the restoration and drying process immediately and for the next 3 days followed through via visits, phone calls, adjusting equipment, and removing saturated carpet padding. They removed baseboards with no damage whatsoever, so the baseboards could be reused. What was a very stressful situation to deal with while supposedly on vacation, became a professional solution without undue drama or rip off tactics. I would highly recommend SERVPRO of Vero Beach for any situation needing their services from basic water damage to hurricane water damage (which we went through in 2004). Trustworthy, reasonable and the best of best technicians! Kudos to Wayne, Greg and Matt!!
Now that we have "Humpty " back together, I just want to commend you on a job well done. Everything turned out as you said it would and with a minimum amount of disruption. We were quite pleased that we were able to stay in the house while the air scrubbers did their work.
The constructor that you suggested to use was also excellent. He did a great job matching the wood paneling in my office. The job that SERVPRO of Vero Beach did was quite reasonable and was covered by our insurance. As I told you , I will be submitting your name for inclusion in our Bermuda Bay " Angie's List"
Please feel free to use me as a reference. Thank you for a job well done.
Thank you for your recent services donation of cleaning the Resident's Center kitchen and food storage room. Your generous gift benefits all of the families residing at The Hope for Families Center. Upon entering the kitchen recently, I was impressed with the wonderful work your crew performed.
Your donation goes directly to help the 21 homeless families living at our Center participate in job training programs, secure jobs, save money, and transition their lives from hopeless to secure.
Thank you again for your support.
DR. Diana Grossi
On May 17th, 2016 a record rainfall caused a massive flooding in the Heritage Center & Indian River Citrus Museum. Located in the heart of Downtown Vero Beach Florida, the building is on the Historical Landmark Registry and had maintained its original hardwood flooring since 1935. As extensive as the flooding was, we had braced ourselves for the worse-case scenario and expected to lose our floors to water damage. A call was placed to SERVPRO of Vero Beach and immediately and shortly after that same day, Jimi Tunstall had arrived and surveyed the situation. His team and equipment were set up that night to drain and dehumidify the flooring. When we arrived the next morning, it looked as though there was never a flood in the first place. Within days the building had been restored completely. The better news came later that week when the floor was confirmed to not have any known damage and help up beautifully throughout the ordeal. SERVPRO through their professional and hard work saved our floors and the historical significance of the building to this city. I am very impressed at the lengths SERVPRO of Vero Beach went to assist us and would recommend the quality of their performance without hesitation.
We want to thank Jimi at SERVPRO of Vero Beach for all of the help you gave us when we had the two water problems in our apartment. We appreciate the fact that you came out the first time at 10:30pm and your men worked until 1:30am that evening. Your workers are very professional and handled the problem as best they could. It is also a pleasure to do business with you. Whenever we need you, you are there for us. We certainly would recommend you to anyone who has a water problem with the most confidence.
Sincerely, Fred and Fran Landy